Support Packages

Our plans offer total support for offices, retailers, educational establishments etc. We call them FIT plans.

We offer peace of mind

 

  • Remote assistance  

  • On-site visits

  • Bespoke packages 

  • Software knowledge for most industries and businesses

Covers 1-10 Computers 

FIT 1 – support with an 8 hour response (excluding weekends), pay-as-you-go hardware support, two half hour on-site visits per month, unlimited phone support and an annual review with recommendations. This support is suitable for clients running between 1-10 machines. Annual anti-virus installation and review is included.

Covers 10-50 Computers 

FIT 2 – support with an 8 hour response time (excluding weekends), pay-as-you-go hardware support, Four on-site visits per month, unlimited phone support and an annual review with recommendations. This support is suitable for clients who are running 10-50 machines. Annual anti-virus installation and review included.

Covers 50+ Computers 

FIT 3 – support with an 8 hour response (excluding weekends), pay-as-you-go hardware support, six on-site visits per month, unlimited phone support and an annual review with recommendations. This support is suitable for clients who are running 50+ machines. Also includes a monthly maintenance visit and annual anti-virus installation.

All of the above plans operate on a minimum three month contract.

Companies need peace of mind with their IT systems and we aim to offer that at Fathom IT with our support FIT plans. Our service is smooth offering the type of fast service that an in-house IT person ensuring your IT network is running smoothly 24/7.

We can work alongside your software provider if you run a specialist package, or we can replace the hardware should that fail. Fathom IT have the skills and we have the package to put things right quickly, cost effectively and correctly.

We base your needs and time on the number of computers you have.